Not all help desk support is created equal. Thanks to our DesktopStreaming™ live online support technology, our certified technicians are able to see exactly what is happening on a user’s computer screen — and even take control of the computer when simple instructions aren’t sufficient to troubleshoot the problem. As a result, our Help Desk consultants can resolve most desktop PC problems as if they were standing right beside you. All that’s required is a phone and an Internet connection!